RECEPTION CHECK IN & CHECK OUT

In order to limit the time spent in the Front Office area, all guests will be kindly invited to send their IDs prior to arrival. 

Should the above not be feasible, IDs will be collected upon arrival and will be returned to the guests directly in their room after registration.

In case of groups or families, the tour leader or the head of the family will be asked to act as liaison with the Front Desk for the check-in procedure and all other reception-related needs. 

Upon arrival all guests will be informed about in-room and common areas cleaning and sanitization procedures.

The room keys will be cleaned and sanitized with alcohol before every check-in. Before each arrival, the keys will be placed in the key-card holder along with the wi-fi password and inserted in an envelope with the welcome letter and a map of Rome.

In alternative, by means of the FLEXIPASS app the guests will be able to access their room via their smartphone. 

Guests may request that the room not be cleaned during their stay or they can express their preferences about time of housekeeping 

When clients are escorted to their room, the staff will use the stairs or a different elevator.

Should the clients refuse to be escorted to their room, they will be offered a leaflet outlining the instructions to operate the in-room devices (i.e., do not disturb buttons, thermostat, telephone, etc.).

The luggage will be delivered to the room or left outside the door, according to the guest’s preferences.

Upon check-in a credit card pre-authorization will be required and the night before check-out a pro-forma invoice will be sent to the room. If authorized, at check-out the guests will simply have to sign the credit card receipt so as to reduce the time to be spent in the Front Desk area.

On the day of departure, the luggage can be picked up by the porter from the room or in the corridor if left outside the room by the guest, depending on the guests’ preferences.

Elevators can be used by more than one person at the time provided that social distancing rules are respected. Social distancing rules can be waived only in case of guests belonging to the same family or guests who share the same room.  

To ensure social distancing rules, elevators will not make intermediate stops, halting only stop on the floor requested by the guest, preventing others from embarking the elevator. 

Operating buttons will be sanitized continuously throughout the day.

Every item provided by Hassler Roma to its guests will be sanitized before and after its use.

Guests will be encouraged to park their own cars rather than use valet parking. 

The Front Office and the Concierge staff will have, at all times, a list of emergency numbers on hand: 112, doctor-on-call, nearest hospital and nearest pharmacies.